FAQs - meter readings

How do I take a meter reading?

Providing regular meter readings will ensure your invoices are accurate and enable you to efficiently plan your business’ finances. Click here to read our simple step by step guide to submitting electricity meter readings. When submitting your meter reads over the telephone or by email you will need to supply us with the following information:

• Customer name
• Site number (this number can be found on your bill)
• Date the meter was read
• Meter serial number (this is only essential if you are submitting meter readings for more than one meter)

Quick guide to reading an electricity meter

• Reading an electricity dial meter - read the dials from left to right, ignoring the dial marked 1/10. When the pointer is between two numbers, always note down the lower number, for example, if it is between 9 and 0, write down 9.
• Reading a digital meter - submit all the digits shown, including the decimal place. If you have a meter with more than one line, please enter both reads in the boxes as they appear on your meter.
• Reading a single-rate or multi-rate meter - record the numbers left to right, ignoring the red number(s). If your meter has more than one line, please provide us with all the seven digits reads, as they appear on your meter.

Click here to read the full guide to submitting electricity meter readings

How do I submit a meter reading?

Opus Energy understands that all our customers are different; as a result we have developed three convenient ways for you to submit your meter readings:

Online:	use our quick and easy online form
Telephone:	0843 2272377*
Email:	customerreads@opusenergy.com
Post:	mail completed meter read cards

I am apprehensive about letting Meter Reading agents into my business – how do I know that they are trustworthy?

Opus Energy works closely with Lowri Beck, an independent meter reading company to take your business meter readings. 

All Lowri Beck’s staff are fully uniformed and photo-identified, each equipped with a handheld terminal for the collection and transfer of data electronically. Taking a meter reading is a very quick activity - it should only take a minute or so. Please take the time and enable the representative to take readings as providing regular meter readings will ensure your invoices are accurate and enable you to efficiently plan your business’ finances.

If you have any concerns about the person taking your meter reading do not hesitate to contact us: 

Telephone:	0843 2272377*
Email:	customerreads@opusenergy.com

 *All calls received by Opus Energy are recorded for training and verification purposes