Opus Energy
Opus Energy's Brief Guide to Your Key Contract Points
- What are my current gas prices?
- How do I calculate my gas consumption?
- Can the price I pay for gas change during the life of the contract?
- What is the duration of my contract?
- What happens at the end of my contract or the fixed-term period if I stay with you as my supplier and will you send me a reminder of the contract end date?
- In what circumstances can a gas company stop me switching to another energy supplier?
- Under what circumstances can my gas supply be cut off?
- How do I contact the Customer Service Team?
What are my current gas prices?
Opus Energy Billing – gas prices are highlighted on your monthly invoices and will also be shown on your contract or renewal letter.
Alternatively you can contact the Customer Service Team who will be happy to advise you:
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Telephone: |
0843 2272377* |
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Email: |
How do I calculate my gas consumption?
Calculating your business’ gas consumption is a simple four step process:
1) If the meter records cubic feet, (one unit recorded = 100 cubic feet) you need to convert it into cubic meters (m3) by multiplying your units by 2.83. If the meter already records units in cubic meters, miss out this step.
2) Multiply the cubic meter value by the correction factor, which is usually 1.022640.
3) Multiply also by the calorific value shown on the front of your invoice. This is usually around 39.
4) Divide by 3.6 to obtain the kilowatt hours.
Sometimes the number of units recorded by the meter represents multiples of 100 cubic feet and/or the correction factor varies from the standard value of 1.022640. Your correction factor can be found on the front of your invoice.
Can the price I pay for gas change during the life of the contract?
Subject to the terms of your agreement, the price you pay for your commodity is fixed at the start of your contract and this will not change throughout the duration of your contract. This gives you the reassurance that whatever happens to commodity wholesale prices during the term of your contract, your business will be protected from the market’s volatility.
There are some elements of your invoice that are charged at a rate either regulated or set by the government. These include taxes such as the Climate Change Levy and VAT. We will let you know in advance if any of these elements change during the term of your contract.
What is the duration of my contract?
The terms of your supply, including details of your prices and the duration for which they are fixed can be found on the front page of your contract and within your start date letter. If you would like to discuss any of these details or would like to receive a copy of your agreement, please contact the Customer Service Team who will be happy to help:
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Telephone: |
0843 2272377* |
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Email: |
What happens at the end of my contract or the fixed-term period if I stay with you as my supplier and will you send me a reminder of the contract end date?
Over 90% of Opus Energy’s customers choose to remain with us at the end of their contract term. Around 90 days before the end of every customer’s contract Opus Energy will send a reminder notice, irrespective of whether their price is changing or if it will remain the same. This will include a reminder of the date that the fixed prices end and what the energy prices will be fixed at for the next 12 months.
If you choose to stay with Opus Energy your contract will continue without interruption. If however you choose to leave Opus Energy you must terminate your contract within 30 days of receiving the reminder notice.
If you have any specific questions about your contract, the Customer Service Team will be happy to answer them:
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Telephone: |
0843 2272377* |
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Email: |
In what circumstances can a gas company stop me switching to another energy supplier?
If you are being supplied under contract or have debt associated with this contract your current supplier may restrict you switching your business to a new supplier. Please contact the Customer Service Team if you feel your business is being inappropriately prevented from switching supplier and they will be happy to advise you of your options:
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Telephone: |
0843 2272377* |
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Email: |
Under what circumstances can my gas supply be cut off?
Your gas supply can be cut off if a qualified engineer believes there is a risk to health and safety. There are also industry mechanisms in place to allow a supplier to disconnect a customer for non payment of debt, but the supplier must follow processes outlined by the industry and follow regulations laid out by Ofgem to protect priority customers. If you are experiencing difficulty in paying your invoices, please contact the Credit Control Team who will be happy to work with you to resolve any problems you may be having:
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Telephone: |
0845 0405807 * |
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Email: |
How do I contact the Customer Service Team?
The Customer Service Team are on hand to answer your questions:
Monday to Friday, 08.00 – 18.00
Customer Service Department
Opus Energy Limited
Royal Pavilion
2 Summerhouse Road
Northampton
NN3 6BJ
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Telephone: |
0843 2272377* |
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Fax: |
0845 2235445 |
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Email: |
*All telephone calls received by Opus Energy are recorded for training and verification purposes