Current Vacancies

To apply for a job at Opus Energy, please email an up-to-date CV to hr@opusenergy.com accompanied by a covering letter including the following information:

• The position you are applying for
• Why you are applying for this position
• What skills and experience you would bring to the team

Customer Service Agent

Reference: CS/OE.co.uk

Closing Date: 31 December 2009

Reports to: Customer Service Team Leader

Office Location: Moulton Park, Northampton

Job Purpose

To deliver excellent customer service via the telephone or written correspondence ensuring individual goals, objectives and standards are achieved at all times.

Key Accountabilities

• The main focus of the role is to take incoming calls from existing customers and resolve their queries, in line with departmental quantity and quality standards
• Take ownership of and respond to written enquiries from customers
• Update new customer details checking they are entered accurately to ensure customer satisfaction and precise commission payments
• Make any changes to customer accounts in line with agreed procedures and authorisation limits
• Ensure allocated workflows are closed within pre defined service level agreements and highlight any issues to the appropriate team leader
• Liaise with external industry bodies to ensure customer issues are resolved satisfactorily
• Support the rest of the team in the delivery of team and company objectives

Knowledge, Skills and Experience

• At least six months customer service experience within a call centre or similar environment
• Ability to assimilate information quickly and relay this back to the customer
• Show commitment to customer care and provide a quality service to all customers
• Possess an excellent telephone manner being able to project a pleasant professional approach and quickly build a picture of the customers’ individual circumstances and needs
• Respond positively to feedback and take an active interest in personal development
• Be able to work well as a team and on own initiative, in particular when escalating problems or issues
• Have a flexible approach to working
• Experience of working towards targets
• Ability to cope with frequently changing environments
• Good keyboard skills and an awareness of windows based applications.

Starting Salary: £14,000 - £15,000

Bonus: Performance-related, up to 10% of annual salary

Working Hours: 37.5 hours per week between 8:00 am and 6:00 pm, Monday to Friday inclusive

Holidays: 30 days per year (22 standard + 8 bank holidays) increasing with length of service to a maximum of 33 days per year (25 standard + 8 bank holidays)

Pension: Company Pension Scheme, eligible for Company contributions after one year’s service

To apply for this job, please email an up-to-date CV to hr@opusenergy.com accompanied by a covering letter including the following information:

• The position you are applying for
• Why you are applying for this position
• What skills and experience you would bring to the team

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